High Touch Service for a Touch Free World
The Choreography of Customer Service is specifically designed to give you the tools used by the professionals in one of the most high-touch, service industry businesses in America.
Ended
First off, thank you to everyone who has pre-ordered their copies already and is following along on this book writing journey. This is my first update!
This book writing process has followed three stages that I'm sure you can all identify with. In fact, any exciting endeavor will go through these three stages in some way or another.
I was in a perpetual state of "I'm thinking of writing a book". Like so many of us, I was more in love with the idea of writing a book than the actual work doing it.
There were so many things in my life that have died off at this stage. A grand idea that was shelved for another one, never really seeing the light of day.
When I was a kid, my Mom put us all in swim school and we loved it. To pass from the intermediate class to the advanced class required a battery of swimming tests and treading water. Those were all fine for me as I loved swimming and did it every day.
What I didn't know, was there was one final test: Diving off the high dive.
That presented some challenges. There isn't really a way to get around diving off of a high dive. You either do it or you don't. For me, determined to get into the advanced class with my buddies, it was a seminal moment for my confidence.
Eventually, after climbing the ladder for what seemed like a comically long time, I did it. I graduated and the threat level of that high dive diminished each time I climbed it.
Since I was contacted by the Publishizer team, it's been a very similar feeling. Each email, each step on the checklist for my proposal, all had that same sensation of climbing that high dive.
Yesterday (10/14/20), when my campaign launched, was my dive.
There are times when we've all celebrated a bit too long after we've reached the end of stage 2. Like searching frantically for your car keys, finding them, and then not driving anywhere. Whether it's a new job, a new relationship, or any new achievement, it's easy for there to be a hibernation period between stages 2 and 3 - with your mind feeding on the fat of satisfaction.
Delivering, in this case, comes down to writing the book, pure and simple.
Fortunately, each and every preorder creates a spike of awareness, a wave of accountability, and elicits the kind of responsibility required to get the work done.
While I know that there are going to be challenges along the way, I'm so happy that all that's left is stage 3.
As someone who has had too many ventures stuck in earlier stages, by my own doing, I want to thank you for all of your words of encouragement and knowing that someone is saying "can't wait to read it" is just the fuel necessary to stay locked in, wide awake, and driving forward to deliver.
If you'd like to preorder your copies, get a day of coaching or training, or have me speak to your organization, just use this link while the bonuses are still active. Thank you! https://pszr.co/BNZCO
Photo by Bruno Bučar on Unsplash