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The Choreography of Customer Service

Chris Lynam

High Touch Service for a Touch Free World

The Choreography of Customer Service is specifically designed to give you the tools used by the professionals in one of the most high-touch, service industry businesses in America.

  Communication Skills   55,000 words   25% complete   Published by Post Hill Press
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$55,535.00 funded

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Update #9 - Some big time news! April 21, 2021

Hi everyone! 

I'm happy to share that: 

1.  I've signed a book publishing deal with Post Hill Press. 

2. My manuscript is 80% finished 

3. The book will hit bookshelves on February 1st, 2022! 


I've learned so much through this book writing process and I thought I'd share a few takeaways that might be interesting: 

1.  When you're up against a deadline, or any other daunting task, anything else seems much more important - like sleep, walking to the refrigerator, double checking all the locks in the house, or browsing for a new office chair.  Unfortunately, any of the remedies I've mentioned will have zero effect on the work that must be done.  

2.  For some weird reason, I have written this entire book wearing a sweatshirt of some kind, preferably with a hood.  

3.  For the longest time, I convinced myself that the sheer number of words needed for a book would be outside of my grasp.  Nothing could be further from the truth.  Yes, it's a lot, but there have been multiple chapters so far that have had to be scaled back or split in two because there were just... SO MANY WORDS!  

4.  I've been using a small side table as a makeshift desk throughout this process.  I'm going to order a real desk as a reward for myself once I finish this manuscript.  

5.  This entire process is something that I had in my "someday" orbit.  I'd talk about how I was thinking about writing a book, then I'd get distracted with other things as my someday idea would fall out of view and orbit for another year.  It took a chance email from Publishizer, my wife Daisey logging into my email to set up the appointment, and my book campaign to break the someday orbit and turn it into a "today catalyst."  Knowing what can happen in such a short amount of time when you're forced into doing, instead of talking about doing, makes me want to track down everything else I put into a someday orbit.  

6.  Up until this year, it had been over 12 years since I was traveling to coach in Arthur Murray schools other than our own.  It has been such a wonderful experience getting a chance to train on service and be of service to my colleagues who supported the book campaign.  

7.  I honestly couldn't do any of this if it weren't for my wonderful wife and partner in all things, Daisey.  As you probably know, we have 5 kids and a bunch of business obligations.  She's been holding down the fort in every way possible to support this dream of mine.  

8.  Last thing - I really hope this book brings you a lot of value.  It feels like a composition of everything I have loved to train our staff on, every one of my favorite stories, and a few analogies here and there.  

Time to get back to writing (see point #1).  Thank you again!

Chris