How to Deliver Ever-Improving Customer Experiences
Every Customer a Promoter explores how businesses can establish and maintain an excellent customer experience in order to strategically differentiate from their competitors.
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Jeff Bezos recently stated that he loves customers because they are "divinely discontent... their expectations are never static--they go up." If customer expectations are always rising, what are YOU doing as a manager/entrepreneur to continually improve the customer experience at your company?
Every Customer a Promoter is a roadmap to creating an AMAZING customer experience for your customers... turning them into Promoters! It also provides a framework for identifying (and improving!) the pain points in your organization that are creating Detractors.
Using Net Promoter Score (NPS) to create a measurable/quantitative benchmark, and utilizing the Most Important Question (MIQ) to prioritize qualitative feedback, this book will guide you through a repeatable and iterative process to make your customer experience AMAZING, and make Every Customer a Promoter.
Historically, a person with a positive customer experience will tell three other people about your company. Those who have had a bad experience will tell between 10 to 20 people about their negative experience. In today's world of social media and online customer reviews, it is imperative for businesses to have a deliberate plan to solicit and LISTEN to the voice of their customers (both positive and negative) and then take action to Perpetuate the Positive and Defeat the Dreadful.
Brandon W. Savage has deep experience in deploying Customer Experience solutions and creating Voice of Customer (VoC) systems resulting in award-winning customer service, fantastic customer reviews and superior sales growth. As a top-rated instructor at Kansas State University and a keynote speaker, he enjoys sharing his methods and experience with others.
For business owners, entrepreneurs, executives, and any customer-facing managers who want to differentiate their products and services through providing absolutely amazing, kick-butt customer experiences.
Brandon is a global thought leader in designing Voice of Customer (VoC) platforms and implementing frameworks to continually improve customer experience. He is the founder of The CX Pro, a customer experience consultancy, a keynote speaker, and a top-rated instructor within the College of Business Administration at Kansas State University, teaching Business Strategy, Ethics, Operations, and Presentation Skills. He is a graduate of the Marriott School of Management at Brigham Young University and the Wharton School at the University of Pennsylvania. He is married to Cheryl Seely Savage and has eight children.
250 copies • Completed manuscript.
Atlantic Publishing has been providing millions of readers information to jumpstart their careers, start businesses, manage employees, invest, plan for retirement, learn technologies, build relationships, and live rewarding, fulfilling lives. Our award-winning authors and publication staff strive to make our products the best and most up-to-date available. We go further than most publishers to get our customers the best products.
500 copies • Complete manuscript.
Blooming Twig is an award-winning boutique publishing house, media company, and thought leadership marketing agency. Based in New York City and Tulsa, we have represented and re-branded hundreds of thought leaders, published more than 400 titles in all genres, and built up a like-minded following for authors, speakers, trainers, and organizations with our bleeding-edge marketing strategies. Blooming Twig is about giving the people with something to say (“thought leaders”) a platform, walking its clients up to their own influencer pulpit, and making sure there is a like-minded crowd assembled to hear the meaningful message.
250 copies • Completed manuscript.
Boyle & Dalton was founded in 2014 and publishes works of fiction, non-fiction, and poetry. The world of publishing is changing, we're changing with it. Our founder Brad Pauquette, conceptualized a hybrid model that balances the financial and rights model of self-publishing with the quality controls and production excellence of a traditional publisher. Our designers and editors produce exceptional books that are distributed in both print and digital formats to all major retailers, including Amazon.com and BarnesandNoble.com. Boyle & Dalton carefully consider all submissions for publication, based on manuscript quality. We do not accept erotica or children's books.
Dear Author,
You worked hard to write your manuscript; finally, it's ready to release. You know that expert assistance is needed, but perhaps you didn’t realize that working with a publisher is no longer necessary—especially publishers who charge fees to produce your book upfront and "share" more of your revenue whenever a book is sold.
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250 copies • Partial manuscript.
Atmosphere Press is an independent publisher dedicated to author rights. We publish in all genres and have an exceptional editorial, design, and promotional staff. We stand for Honesty, Transparency, Professionalism, and Kindness. We want our authors and their readers to be blown away when they first hold that book in their hands. It needs to look good inside and out, and feel good to the touch. And, of course, the words need to be top-notch, and our editors are devoted to making that the case.
250 copies • Partial manuscript.
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100 copies • Partial manuscript.
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Bright Communications LLC is a woman- and veteran-owned custom publisher in Hellertown, PA. Founding CEO Jennifer Bright is a Book Doula, whose passion is helping authors bring their books to life. Our team of expert editorial, design, and marketing pros help authors go from idea to completed books and retain 100% of the rights to their work. We also offer four custom publishing packages and a $1900 self-publishing assist program.
100 copies • Completed manuscript.
Happy Self Publishing has helped 500+ authors to get their books self-published, hit the #1 position in the Amazon bestseller charts, and also establish their author website & brand to grow their business. And the best thing is, we do all this without taking away your rights and royalties. Let's schedule a call to discuss the next steps in your book project: www.meetme.so/jyotsnaramachandran
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ShieldCrest are book publishers based in the UK who fill that vital gap for talented authors where mainstream publishers are unwilling to give them that chance. We strive for excellence and invest in our authors and are listed in FreeIndex as the number one independent publisher in the UK for price quality and service rated author satisfaction. We publish books of all genres including; fiction, historical, biographies and children's books.
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$21
4 readers
Preorder 1 book, and as a HUGE thank you, you'll get:
• 1 copy of the autographed limited edition of the book "Every Customer a Promoter"
• Free invitation to the online book launch event
• Exclusive access to the expert Slack group chat community
Includes:
$39
1 reader
Preorder 2 books, and you'll get:
• A 10% discount
• 2 copies (one for you and one for a friend) of the autographed limited edition of the book "Every Customer a Promoter"
• Free invitation to the online book launch event
• Exclusive access to the expert Slack group chat community
Includes:
$58
1 reader
Preorder 3 books, and you'll get:
• 3 copies of the autographed limited edition of the book "Every Customer a Promoter"
• Free invitation to the online book launch event
• A big THANK YOU mention in the book
• Exclusive access to the expert Slack group chat community
Includes:
$99
1 reader
Preorder 5 books, and you'll get:
• 5 copies of the autographed limited edition of the book "Every Customer a Promoter"
• Free invitation to the online book launch event
• Your name mentioned in the book
• FREE one-hour consulting session via Zoom with Brandon (valued at USD $400)
• Exclusive access to the expert Slack group chat community
Includes:
$198
1 reader
Preorder 10 books, and you'll get:
• 10 copies of the autographed limited edition of the book "Every Customer a Promoter"
• Free invitation to the online book launch event
• Your name mentioned in the book
• FREE one-hour consulting session via Zoom with Brandon (valued at USD $400)
• FREE Voice of Customer (VoC) digital launch resource bundle (includes sample surveys and email invitations)
• Exclusive access to the expert Slack group chat community
Includes:
$397
0 readers
Preorder 20 books, and you'll get:
• 20 copies of the autographed limited edition of the book "Every Customer a Promoter"
• Free invitation to the online book launch event
• Your name mentioned in the book
• FREE one-hour consulting session via Zoom with Brandon (valued at USD $400)
• FREE Voice of Customer (VoC) digital launch resource bundle (includes sample surveys and email invitations)
• A two-hour online (Zoom) workshop for your team teaching the tools from the book
• Exclusive access to the expert Slack group chat community
Includes:
$1975
0 readers
Preorder 50 books, and you'll get:
• 50 copies of the autographed limited edition of the book "Every Customer a Promoter" for your team
• Free invitation to the online book launch for you and two (2) members of your team
• Your company's name mentioned in the book as a Sponsor
• A half-day on-site workshop for your team teaching the tools from the book (excludes airfare)
• Exclusive access for three (3) members of your team to access the expert Slack group chat community
Includes: