Every Customer a Promoter by Brandon Savage

Brandon Savage

Manhattan, Kansas

Designer of world-class customer experiences. Consultant, Speaker, Author, Entrepreneur and a top-rated Instructor at Kansas State University. MBA from Wharton School.

Subscribe 9 subscribers

About the author

Brandon is a global thought leader in designing Voice of Customer (VoC) platforms and implementing frameworks to continually improve customer experience. He is the founder of The CX Pro, a customer experience consultancy, a keynote speaker, and a top-rated instructor within the College of Business Administration at Kansas State University, teaching Business Strategy, Ethics, Operations, and Presentation Skills. He is a graduate of the Marriott School of Management at Brigham Young University and the Wharton School at the University of Pennsylvania. He is married to Cheryl Seely Savage and has eight children.

	http://www.thecxpro.com/about
	View profile

Pre-orders

Funded

$478.00

Days left

0 250 500 1000

Success! Every Customer a Promoter has already sold 24 pre-orders , was pitched to 39 publishers , and is in discussions with publishers .

$21 EARLY BIRD!

4 readers

Preorder 1 book, and as a HUGE thank you, you'll get:

• 1 copy of the autographed limited edition of the book "Every Customer a Promoter"
• Free invitation to the online book launch event
• Exclusive access to the expert Slack group chat community

1 copy + ebook included

Free shipping

$39 Double the Experience!

1 reader

Preorder 2 books, and you'll get:

• A 10% discount
• 2 copies (one for you and one for a friend) of the autographed limited edition of the book "Every Customer a Promoter"
• Free invitation to the online book launch event
• Exclusive access to the expert Slack group chat community

2 copies + ebook included

Free shipping

$58 Triple Play

1 reader

Preorder 3 books, and you'll get:

• 3 copies of the autographed limited edition of the book "Every Customer a Promoter"
• Free invitation to the online book launch event
• A big THANK YOU mention in the book
• Exclusive access to the expert Slack group chat community

3 copies + ebook included

Free shipping

$99 Optimum Package (1-Hour Consulting)

1 reader

Preorder 5 books, and you'll get:

• 5 copies of the autographed limited edition of the book "Every Customer a Promoter"
• Free invitation to the online book launch event
• Your name mentioned in the book
• FREE one-hour consulting session via Zoom with Brandon (valued at USD $400)
• Exclusive access to the expert Slack group chat community

5 copies + ebook included

Free shipping

14 of 15 left

$198 VIP Pack! (Consulting + Digital Resource Bundle)

1 reader

Preorder 10 books, and you'll get:

• 10 copies of the autographed limited edition of the book "Every Customer a Promoter"
• Free invitation to the online book launch event
• Your name mentioned in the book
• FREE one-hour consulting session via Zoom with Brandon (valued at USD $400)
• FREE Voice of Customer (VoC) digital launch resource bundle (includes sample surveys and email invitations)
• Exclusive access to the expert Slack group chat community

10 copies + ebook included

Free shipping

4 of 5 left

$397 Two-Hour Online Workshop

0 readers

Preorder 20 books, and you'll get:

• 20 copies of the autographed limited edition of the book "Every Customer a Promoter"
• Free invitation to the online book launch event
• Your name mentioned in the book
• FREE one-hour consulting session via Zoom with Brandon (valued at USD $400)
• FREE Voice of Customer (VoC) digital launch resource bundle (includes sample surveys and email invitations)
• A two-hour online (Zoom) workshop for your team teaching the tools from the book
• Exclusive access to the expert Slack group chat community

20 copies + ebook included

Free shipping

5 of 5 left

$1975 Corporate Sponsor & On-Site Workshop

0 readers

Preorder 50 books, and you'll get:

• 50 copies of the autographed limited edition of the book "Every Customer a Promoter" for your team
• Free invitation to the online book launch for you and two (2) members of your team
• Your company's name mentioned in the book as a Sponsor
• A half-day on-site workshop for your team teaching the tools from the book (excludes airfare)
• Exclusive access for three (3) members of your team to access the expert Slack group chat community

50 copies + ebook included

Free shipping

2 of 2 left

Every Customer a Promoter

How to Deliver Ever-Improving Customer Experiences

Every Customer a Promoter explores how businesses can establish and maintain an excellent customer experience in order to strategically differentiate from their competitors.

Share Tweet LinkedIn Embed pszr.co/XSHTz 2733 views

	Business & Money
	50,000 words
	0% complete
	11 publishers interested
	View publishers • Express interest

Synopsis

Jeff Bezos recently stated that he loves customers because they are "divinely discontent... their expectations are never static--they go up." If customer expectations are always rising, what are YOU doing as a manager/entrepreneur to continually improve the customer experience at your company?

Every Customer a Promoter is a roadmap to creating an AMAZING customer experience for your customers... turning them into Promoters! It also provides a framework for identifying (and improving!) the pain points in your organization that are creating Detractors.

Using Net Promoter Score (NPS) to create a measurable/quantitative benchmark, and utilizing the Most Important Question (MIQ) to prioritize qualitative feedback, this book will guide you through a repeatable and iterative process to make your customer experience AMAZING, and make Every Customer a Promoter.

Historically, a person with a positive customer experience will tell three other people about your company. Those who have had a bad experience will tell between 10 to 20 people about their negative experience. In today's world of social media and online customer reviews, it is imperative for businesses to have a deliberate plan to solicit and LISTEN to the voice of their customers (both positive and negative) and then take action to Perpetuate the Positive and Defeat the Dreadful.

Brandon W. Savage has deep experience in deploying Customer Experience solutions and creating Voice of Customer (VoC) systems resulting in award-winning customer service, fantastic customer reviews and superior sales growth. As a top-rated instructor at Kansas State University and a keynote speaker, he enjoys sharing his methods and experience with others.

Sales arguments

87% of organizations agree traditional experiences no longer satisfy customers. (Accenture, 2018)
80% of CEOs believe they deliver superior customer experience. Only 8% of their customers agreed. (Bain, 2005)
Customer-obsessed businesses expect to be 7x more relevant, 5x more likely top provider & 4x more profitable. (Forrester, 2016)
86% of consumers will pay more for a better customer experience. (Oracle, 2011)
Customers who had a very good experience are 3.5x more likely to repurchase & 5x more likely to recommend (Temkin, 2018)

Similar titles

Net Promoter - Implement the System; Maurice Fitzgerald; Amazon Digital Services; March 30, 2017
Customer Centricity; Peter Fader; Wharton Digital Press; May 15, 2012
Convenience Revolution; Shep Hyken; Sound Wisdom; October 2, 2018

Audience

For business owners, entrepreneurs, executives, and any customer-facing managers who want to differentiate their products and services through providing absolutely amazing, kick-butt customer experiences.

11 publishers interested Express interest

	Atlantic Publishing Group, Inc. 250 copies • Completed manuscript. Atlantic Publishing has been providing millions of readers information to jumpstart their careers, start businesses, manage employees, invest, plan for retirement, learn technologies, build relationships, and live rewarding, fulfilling lives. Our award-winning authors and publication staff strive to make our products the best and most up-to-date available. We go further than most publishers to get our customers the best products. Hybrid publisher Children Fiction, Mind & Body, YA Fiction, Biography & Memoir, Business & Money, Career & Success, Cookbooks, Food & Wine, Health, Fitness & Dieting, History, Journalism, Personal Growth & Self-Improvement, Politics & Social Sciences, Society & Culture Worldwide
	Blooming Twig 500 copies • Complete manuscript. Blooming Twig is an award-winning boutique publishing house, media company, and thought leadership marketing agency. Based in New York City and Tulsa, we have represented and re-branded hundreds of thought leaders, published more than 400 titles in all genres, and built up a like-minded following for authors, speakers, trainers, and organizations with our bleeding-edge marketing strategies. Blooming Twig is about giving the people with something to say (“thought leaders”) a platform, walking its clients up to their own influencer pulpit, and making sure there is a like-minded crowd assembled to hear the meaningful message. Hybrid publisher Children Fiction, Literary Fiction, Mind & Body, Mystery, Thriller, Horror & Suspense, Science Fiction & Fantasy, YA Fiction, Biography & Memoir, Business & Money, Career & Success, Cookbooks, Food & Wine, Health, Fitness & Dieting, History, Journalism, Personal Growth & Self-Improvement, Politics & Social Sciences, Religion & Spirituality, Science, Society & Culture, Sports & Outdoors, Technology & the Future, Travel Worldwide
	Boyle & Dalton 250 copies • Completed manuscript. Boyle & Dalton was founded in 2014 and publishes works of fiction, non-fiction, and poetry. The world of publishing is changing, we're changing with it. Our founder Brad Pauquette, conceptualized a hybrid model that balances the financial and rights model of self-publishing with the quality controls and production excellence of a traditional publisher. Our designers and editors produce exceptional books that are distributed in both print and digital formats to all major retailers, including Amazon.com and BarnesandNoble.com. Boyle & Dalton carefully consider all submissions for publication, based on manuscript quality. We do not accept erotica or children's books. Hybrid publisher Christian Fiction, Comics & Graphic Novels, Commercial Fiction, Contemporary Fiction, Historical Fiction, LGBT Fiction, Literary Essay, Literary Fiction, Mind & Body, Mystery, Thriller, Horror & Suspense, Mythology & Folk Tales, Poetry, Romantic Fiction, Science Fiction & Fantasy, Women's Fiction, YA Fiction, Art & Photography, Biography & Memoir, Business & Money, Career & Success, Children Non-Fiction, Christian Non-Fiction, Coloring Books for Grown-Ups, Comics & Graphic Novels, Cookbooks, Food & Wine, Communication Skills, Corporate Culture, Crafts & Hobbies, Creativity, Current Affairs, Economics, Education, Entrepreneurship & Small Business, Health, Fitness & Dieting, History, Humor & Entertainment, Illustrated Books, Journalism, LGBT Non-Fiction, Management & Leadership, Marketing & Sales, Mindfulness & Happiness, Money & Investment, Motivation & Inspiration, Nature & Environment, Parenting, Personal Growth & Self-Improvement, Philosophy, Politics & Social Sciences, Popular Science, Productivity & Time Management, Psychology, Reference, Religion & Spirituality, Science, Sex & Relationships, Society & Culture, Sports & Outdoors, Technology & the Future, Travel, YA Non-Fiction Worldwide
	1106 Design, LLC 1106 Design provides book design, production, and publishing services for independent authors seeking all the quality of traditional publishing without forfeiting their rights and royalties. 1106 Design offers traditional publisher quality with one-stop, end-to-end services from copyediting to worldwide distribution. We operate just like a publisher with one difference: YOU maintain complete control of your book, your schedule, and, most importantly, your payments. In our model, distribution accounts are set up in your name. When a book is sold, the retailer takes a cut, the printing cost is deducted, and the balance is deposited directly into your bank account, never ours first. In most cases, you'll make several more dollars for each book sold, plus you'll keep complete control of your book, your revenue stream, and your book files. I invite you to browse our services, design samples, no-surprises pricing, outstanding customer reviews, and educational articles at https://1106design.com. We’ll customize a package to suit your exact needs at affordable prices that range from $4,000 to $10,000, depending on the services ordered, the word count, and the content. Service publisher Children Fiction, Christian Fiction, Commercial Fiction, Contemporary Fiction, Historical Fiction, Literary Essay, Literary Fiction, Mind & Body, Mystery, Thriller, Horror & Suspense, Mythology & Folk Tales, Poetry, Science Fiction & Fantasy, Women's Fiction, YA Fiction, Biography & Memoir, Business & Money, Career & Success, Children Non-Fiction, Christian Non-Fiction, Cookbooks, Food & Wine, Communication Skills, Corporate Culture, Current Affairs, Economics, Education, Entrepreneurship & Small Business, Health, Fitness & Dieting, History, Humor & Entertainment, Journalism, Management & Leadership, Marketing & Sales, Mindfulness & Happiness, Money & Investment, Motivation & Inspiration, Nature & Environment, Parenting, Personal Growth & Self-Improvement, Philosophy, Politics & Social Sciences, Popular Science, Productivity & Time Management, Psychology, Reference, Religion & Spirituality, Science, Sex & Relationships, Society & Culture, Sports & Outdoors, Technology & the Future, Travel, YA Non-Fiction, Science Fiction & Humour Worldwide
	Atmosphere Press 250 copies • Partial manuscript. Atmosphere Press is an independent publisher dedicated to author rights. We publish in all genres and have an exceptional editorial, design, and promotional staff. We stand for Honesty, Transparency, Professionalism, and Kindness. We want our authors and their readers to be blown away when they first hold that book in their hands. It needs to look good inside and out, and feel good to the touch. And, of course, the words need to be top-notch, and our editors are devoted to making that the case. Service publisher Children Fiction, Literary Fiction, Mind & Body, Mystery, Thriller, Horror & Suspense, Romantic Fiction, Science Fiction & Fantasy, YA Fiction, Biography & Memoir, Business & Money, Career & Success, Cookbooks, Food & Wine, Health, Fitness & Dieting, History, Journalism, Personal Growth & Self-Improvement, Politics & Social Sciences, Religion & Spirituality, Science, Society & Culture, Sports & Outdoors, Technology & the Future, Travel Worldwide
	Authors Unite 250 copies • Partial manuscript. Authors Unite helps you become a profitable author and make an impact. We take care of printing and distribution through major online retailers, developmental editing, and proofreading with unlimited revisions. We take care of the entire process for you from book cover design all the way to set up your backend so all your book royalties go straight to your bank account. We can also help with ghostwriting if you prefer not to have to figure out all the steps on how to write a book yourself. With our book marketing services, you don’t need to worry about figuring out all the steps on how to market a book or how to become a bestselling author. We’ve helped hundreds of authors become bestselling authors on Amazon, USA Today, and The Wall Street Journal. We take care of the entire book launch process for you to help you sell thousands of copies of your book and become a bestselling author. View case studies here: https://authorsunite.com Service publisher Children Fiction, Christian Fiction, Comics & Graphic Novels, Commercial Fiction, Contemporary Fiction, Historical Fiction, LGBT Fiction, Literary Fiction, Mystery, Thriller, Horror & Suspense, Mind & Body, Mythology & Folk Tales, Romantic Fiction, Science Fiction & Fantasy, Women's Fiction, YA Fiction, Biography & Memoir, Business & Money, Career & Success, Children Non-Fiction, Christian Non-Fiction, Communication Skills, Corporate Culture, Crafts & Hobbies, Creativity, Current Affairs, Economics, Education, Entrepreneurship & Small Business, Health, Fitness & Dieting, History, Humor & Entertainment, Journalism, LGBT Non-Fiction, Management & Leadership, Marketing & Sales, Mindfulness & Happiness, Money & Investment, Motivation & Inspiration, Nature & Environment, Parenting, Personal Growth & Self-Improvement, Philosophy, Politics & Social Sciences, Popular Science, Productivity & Time Management, Psychology, Reference, Religion & Spirituality, Science, Sex & Relationships, Society & Culture, Sports & Outdoors, Technology & the Future, Travel, YA Non-Fiction, Science Fiction & Humour Worldwide
	Bookmobile 100 copies • Partial manuscript. Bookmobile provides book printing, graphic design, and other resources to support book publishers in an ever-changing environment. Superior quality, excellent customer service, flexibility, and timely turnarounds have attracted nearly 1,000 satisfied clients to Bookmobile, including trade houses, university presses, independent publishers, museums, galleries, artists, and more. In addition, we manage eBook conversions and produce galleys, and regularly provide short-run reprints of 750 copies or fewer for major publishers such as Graywolf Press. Service publisher Children Fiction, Literary Fiction, Mind & Body, Mystery, Thriller, Horror & Suspense, Romantic Fiction, Science Fiction & Fantasy, YA Fiction, Biography & Memoir, Business & Money, Career & Success, Cookbooks, Food & Wine, Health, Fitness & Dieting, History, Journalism, Personal Growth & Self-Improvement, Politics & Social Sciences, Religion & Spirituality, Science, Society & Culture, Sports & Outdoors, Technology & the Future, Travel Worldwide
	Bright Communications LLC Looking for all types of books, including fiction, children's books, health, memoir, business books, and cookbooks Bright Communications LLC is a woman- and veteran-owned custom publisher in Hellertown, PA. Founding CEO Jennifer Bright is a Book Doula, whose passion is helping authors bring their books to life. Our team of expert editorial, design, and marketing pros help authors go from idea to completed books and retain 100% of the rights to their work. We also offer four custom publishing packages and a $1900 self-publishing assist program. Service publisher Children Fiction, Christian Fiction, Commercial Fiction, Contemporary Fiction, Historical Fiction, LGBT Fiction, Literary Essay, Literary Fiction, Mind & Body, Mystery, Thriller, Horror & Suspense, Mythology & Folk Tales, Romantic Fiction, Science Fiction & Fantasy, Women's Fiction, YA Fiction, Art & Photography, Biography & Memoir, Business & Money, Career & Success, Children Non-Fiction, Christian Non-Fiction, Coloring Books for Grown-Ups, Comics & Graphic Novels, Cookbooks, Food & Wine, Communication Skills, Corporate Culture, Crafts & Hobbies, Creativity, Current Affairs, Economics, Education, Entrepreneurship & Small Business, Health, Fitness & Dieting, History, Humor & Entertainment, Illustrated Books, Journalism, Management & Leadership, Marketing & Sales, Mindfulness & Happiness, Money & Investment, Motivation & Inspiration, Nature & Environment, Parenting, Personal Growth & Self-Improvement, Philosophy, Politics & Social Sciences, Popular Science, Productivity & Time Management, Psychology, Reference, Religion & Spirituality, Science, Sex & Relationships, Society & Culture, Sports & Outdoors, Technology & the Future, Travel, YA Non-Fiction, Science Fiction & Humour Canada, United Kingdom, United States
	Happy Self Publishing 100 copies • Completed manuscript. Happy Self Publishing has helped 500+ authors to get their books self-published, hit the #1 position in the Amazon bestseller charts, and also establish their author website & brand to grow their business. And the best thing is, we do all this without taking away your rights and royalties. Let's schedule a call to discuss the next steps in your book project: www.meetme.so/jyotsnaramachandran Service publisher Children Fiction, Literary Fiction, Mind & Body, Mystery, Thriller, Horror & Suspense, Romantic Fiction, Science Fiction & Fantasy, YA Fiction, Biography & Memoir, Business & Money, Career & Success, Cookbooks, Food & Wine, Health, Fitness & Dieting, History, Journalism, Personal Growth & Self-Improvement, Politics & Social Sciences, Religion & Spirituality, Science, Society & Culture, Sports & Outdoors, Technology & the Future, Travel Worldwide
	Momosa Publishing LLC Looking for health, parenting, inspiration, and children's books. Momosa Publishing LLC is a woman- and veteran-owned custom publisher in Hellertown, PA. Founder and CEO Jennifer Bright is a Book Doula, whose passion is helping authors bring their books to life. We are an efficient, effective, excellent team of editorial, design, and marketing pros. Service publisher Children Fiction, Christian Fiction, Commercial Fiction, Contemporary Fiction, Historical Fiction, Mind & Body, Mystery, Thriller, Horror & Suspense, Mythology & Folk Tales, Romantic Fiction, Science Fiction & Fantasy, Women's Fiction, YA Fiction, Biography & Memoir, Business & Money, Career & Success, Children Non-Fiction, Christian Non-Fiction, Coloring Books for Grown-Ups, Cookbooks, Food & Wine, Communication Skills, Corporate Culture, Crafts & Hobbies, Creativity, Current Affairs, Economics, Education, Entrepreneurship & Small Business, Health, Fitness & Dieting, History, Humor & Entertainment, Illustrated Books, Journalism, Management & Leadership, Marketing & Sales, Mindfulness & Happiness, Money & Investment, Motivation & Inspiration, Nature & Environment, Parenting, Personal Growth & Self-Improvement, Philosophy, Politics & Social Sciences, Popular Science, Productivity & Time Management, Psychology, Reference, Religion & Spirituality, Science, Sex & Relationships, Society & Culture, Sports & Outdoors, Technology & the Future, Travel, YA Non-Fiction Worldwide
	ShieldCrest Publishing ShieldCrest are book publishers based in the UK who fill that vital gap for talented authors where mainstream publishers are unwilling to give them that chance. We strive for excellence and invest in our authors and are listed in FreeIndex as the number one independent publisher in the UK for price quality and service rated author satisfaction. We publish books of all genres including; fiction, historical, biographies and children's books. ShieldCrest publishing continues to grow rapidly with satisfied authors throughout the UK and overseas. Our range of products includes paperbacks, hardbacks and digitised e-books in all formats used globally in the myriad of e-readers. In addition to the above, ShieldCrest provides a complete range of services including book design and layout, illustrations, proof reading and editing. For marketing we offer author web page, press releases, social media marketing packages and many other support services to help both first time and experienced authors get their books into the market quickly and maximise on the opportunities available. These services enable us to guide our authors through the process as we transform their manuscript into a professional book, which can take its place with pride next to any famous author's book of the same genre. The staff at ShieldCrest have many years experience in the book industry and this wealth of experience is put at the disposal of our authors. Our clients include established authors such as Diane Marshall who has been acclaimed as the best writing talent to come from Scotland for years by The Scotsman newspaper, and Prof Donald Longmore OBE, who performed the first heart transplant in the UK and has sold thousands of medical books used by students throughout the world. We also recently released "Martin Foran-The Forgotten Man" by J.R. Stephenson, which features fraud within the police, abuse within the prison service and injustices in the courts and has been featured in the press and on TV. Service publisher Children Fiction, Literary Fiction, Mind & Body, Mystery, Thriller, Horror & Suspense, Romantic Fiction, Science Fiction & Fantasy, YA Fiction, Biography & Memoir, Business & Money, Career & Success, Cookbooks, Food & Wine, Health, Fitness & Dieting, History, Journalism, Politics & Social Sciences, Religion & Spirituality, Science, Society & Culture, Sports & Outdoors, Technology & the Future, Travel Worldwide

The author hasn't added any updates, yet.

cancel

Search

Brandon Savage

About the author

Every Customer a Promoter

Synopsis

Sales arguments

Similar titles

Audience